Houston metro bus driver complaints

Metropolitan transit authority of harris county, texas human resources. Cut off in traffic by a bus and then flipped off by its driver, roger watts filed a complaint with metro transit. Metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago. Were operating in full compliance with the cdc, houston health department, and harris county public health official recommendations regarding covid19. Apr 07, 2020 the netting separates most passengers from the bus driver, while leaving room for elderly and disabled passengers to sit in the front of the bus. However, like everything in life, there are drivers who are exceptions to the rule. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion. Other subway numbers, compiled by the straphangers campaign and also posted on the m. Houston traffic rebounding as people get on the road.

Metro matters metrolift, street teams and q cards youtube. One way metro achieves this goal is by providing a worklife that fosters the motivation and enthusiasm necessary to succeed. All complaints will be entered and tracked in metro s customer relationship management database. Due to covid19, our customer service hours of operation are temporarily 8 a. If you feel that the driver of your childs bus has put. Metro is committed to ensuring the safety and health of our customers, employees, and applicants for employment. Transportation services is strengthening its focus on student and driver safety with the implementation of a new practice to address student conduct concerns on the bus. Other passengers board from the back door of the bus. Tracy jackson, a metro spokeswoman, said a bus was stopped and was. Metro transit does not require parttime applicants to have a cdl to be hired for the bus operator position, but candidates must get a commercial driver permit with airbrake and passenger endorsements before entering a training class and starting the training process. Fired metro bus driver speaks out about wreck abc houston. Solo drivers are allowed to use houstons hov lanes, but they can only get on during nonpeak hours. The only real tip that i could give to someone thinking about becoming a bus driver for metro is go somewhere else first.

Most school bus drivers operate dramafree and safe buses. The agency says it has started a new training program for drivers that focuses on customer service and safety. No complaints from anybody for a year, harris said. Houston is the 4th largest city in the us, yet our pay. Opportunities include drivers for fixed route and dialaride services, customer service representatives. Metro bus driver charged after pedestrian run over in westfield area.

Submit a paper comment form, which are available inside all metrorail stations. Home submit comments to metro customer service houston. Failure to follow a request by the operator to cease one of the listed activities may result in a referral to the. Metro addresses complaints from disabled transit riders. May 26, 2010 in 2006, the houston press published a lengthy investigation about the way metro handles its bus routes. Customer service department dedicated to properly receive and process any commendation, concern, or complaint. You can also offer comments by calling customer relations at 6123733333 on weekdays between 8 a. Kisd bus driver training the simulator training is part of a threeday course that teaches the state laws when driving a school bus, as well as braking and evasive steering and then tests the drivers knowledge. We employ more than 160 dedicated team members who provide our community with safe, reliable and friendly public transportation service. Bilingual personnel are also available to provide service information in many languages. Customers have several options by which to submit complaints to metro. Service complaints include discrimination, ticket issues, and possibly lost baggage. We also offer the service of helping you find a carpool partner.

Dec 02, 20 metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago. Sep 25, 2008 bus complaints are entered into a database and are then forwarded to the relevant depot and department for investigation. Feedback if you have a query or would like to provide feedback regarding our services getting to christchurch hospital take the hassle out of trying to find a car park. School bus driver fired after racking up 37 complaints.

Complaints rise about metro transit bus drivers star tribune. Metro star is a service that saves money, reduces stress and helps you relax to and from work. Apply to bus driver, unit rebuild a, operator trainee and more. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. In 1997, metro privatized some routes, handing out contracts to cincinnatibased first transit. Oct 23, 2018 cincinnati is the third largest city in the state of ohio with a population of under 300,000. Metro home metropolitan transit authority of harris county 1900 main st. Harris, brazoria, chambers, fort bend, galveston, liberty, montgomery and waller. If you like working with people and want to make a difference in your community, come help us run our growing transit system. Free interview details posted anonymously by houston metro interview candidates. That a driver with so many offenses could remain behind the wheel for so long illustrates the citys lax and ineffective disciplinary system for schoolbus personnel, insiders charge. Mark jackson did the same thing after he endured a harrowing bus ride with a very. You can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability.

Have to work 70 hours a week to make a decent living. Feb 17, 2016 metro matters metrolift, street teams and q cards metromatters. Three more metro bus drivers test positive for covid19, leading to. Transportation home houston independent school district. As a result, metro has temporarily suspended conducting inperson interviews. Never cross in front of or behind a bus, drivers cannot see you. Houston metro bus driver interview questions glassdoor. The practice, which is being implemented this fall, addresses the procedures that bus drivers and transportation services leadership must follow when student conduct issues. Star offers hundreds of scheduled vanpool routes in these counties. Drive for metro job openings king county metro transit. For more information on metros civil rights program, and the procedures to file a complaint, contact 76528658. Nov 01, 2018 for example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. For additional information on metros nondiscrimination obligations, please contact. Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering.

Dont forget that youll need to book a room for your bus driver and find parking for the bus if youre staying overnight. Your minibus driver can shuttle your group from the airport to your hotel and from your hotel to all of your destinations. Covid19 metro service updatesclick here to view all bus and ferry updates. The metropolitan transit authority of harris county, texas metro is committed to ensuring that no person is excluded from participation in or denied the benefits. I would like my complaint of the driver of bus number 5118 public.

Maps of bus routes are online showing proposed changes under draft nextgen bus plan. Becoming a bus driver is not hard, but you must learn how to drive the bus, because metro has a training program, but the training is so bad that if a person does not have prior experience they will probably have a lot of accidents. The houston and south texas bbb see trust as a function of two primary factors integrity and performance. Houston, texas 77002 76354000 metros mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. Oct 03, 2018 a metro park and ride bus heads into downtown on the i45 north hov lane. At metro bus, we are always looking for friendly and professional people to help us drive our business. People wait for a metropolitan transit authority route 27 bus in masks and gloves on. Make a complaint please note that due to the current health crisis, there may be a delay in the handling and resolution time of your case. Houston,texas march 23, 2020 i loved my job in spite of the short comings because i am a server by nature i love driving and dealing with and helping people. Always stand behind the yellow line and the operators seat. Were an approved alternative dispute resolution body for the bus and coach industry, and the nominated body for dealing with complaints under the european passenger rights regulation. Metro cuts buses in half to stop spread of the coronavirus in. Three more metro bus drivers test positive for covid19, leading to wide warning to riders.

As a leader in the transportation industry, metro strives to attract and retain topquality staff to ensure highquality service to our customers. Hundreds of complaints but zero citations for houston bars. Careers at metro houston, texas public transit and. Maps of bus routes are online showing proposed changes under.